Refund & Return Policy
Bekby LLC d/b/a Arbasa | arbasa.com | Effective: September 24, 2026 | Version 3.0
This Refund & Return Policy applies to all orders placed on arbasa.com. It is the only return policy for Arbasa. If you see an older version anywhere, this one controls. Your statutory rights under the consumer laws of your state or country are not affected.
1. 30-Day Returns
You can return most items within 30 days of delivery. To be eligible, the item must be:
- Unused, unwashed and in the same condition you received it
- In its original packaging, with all tags, accessories and parts
- Accompanied by your order number
There is no restocking fee.
2. How to Start a Return
Email info@arbasa.com with the subject "Return – [order number]" and tell us which item(s) you want to return and why. For damaged or defective items, include photos.
We reply within 2 business days with the return address and instructions. Because many of our products ship directly from our suppliers, the return address may be a supplier warehouse rather than our office. Please don't ship anything back before you receive our instructions, so your parcel isn't lost or delayed.
3. Return Shipping
- Change of mind: you pay for return shipping. We recommend a tracked service. The original shipping charge is not refunded.
- Our mistake (damaged, defective, wrong item, or not as described): we cover return shipping with a prepaid label or by reimbursing your receipt, and we refund your original shipping charge too. In some cases we may tell you to keep the item.
4. Refunds
Refunds are issued to your original payment method. We don't substitute store credit for a refund unless you ask for it.
We process your refund within 14 days of receiving and inspecting the returned item, or of approving your claim if we tell you to keep it. We email you when it's done. Your bank or card issuer may take another 3–10 business days to show the credit.
If a returned item arrives used, damaged by use, or missing parts, we'll email you before refunding and explain the problem. We'll offer either a partial refund that reflects the missing parts or damage, or to send the item back to you at your cost. You choose.
5. Damaged, Defective, Wrong or Missing Items
If your order arrives damaged or defective, the wrong item was sent, or something is missing, email info@arbasa.com within 30 days of delivery with your order number and photos. Photos of the outer packaging are also helpful if it was damaged in transit. We'll send a free replacement or give you a full refund, including shipping. You choose.
6. Orders That Don't Arrive
If your order hasn't arrived within the delivery estimate in our Shipping Policy, contact us. If we can't ship your order within the time we stated, we'll tell you and offer you the choice of waiting or cancelling for a full refund. If tracking shows a parcel lost in transit, we'll reship it or refund you in full.
7. Cancellations
You can cancel for a full refund any time before your order ships. Email info@arbasa.com as soon as possible. After it ships, the return process above applies.
8. Items That Can't Be Returned
- Personal-care, hygiene and intimate items (for example underwear, swimwear, earrings, razors or grooming devices) once the seal or packaging has been opened
- Gift cards
- Items clearly marked "Final Sale" on the product page before purchase
These exclusions never apply to items that arrive damaged, defective or wrong (Section 5).
9. International Orders
Our 30-day return window applies worldwide. If you live in the EU, EEA or UK, you also have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Where the law requires, your refund will include the standard delivery charge you paid. Customers in Australia, New Zealand, Canada and elsewhere keep all rights under their local consumer laws.
Import duties and taxes charged by your country are covered in our Shipping Policy. If you refuse a parcel or customs can't clear it and it comes back to us, we refund the product price minus the shipping and customs costs we were actually charged. We itemize these for you first.
10. Questions or Disagreements
If you're unhappy with a decision about your return, reply to our email and we'll review it again. Please contact us before opening a payment dispute with your bank. Most issues are solved faster directly.
11. Contact
Bekby LLC d/b/a Arbasa · 816 Strassle Way, South Plainfield, NJ 07080, USA
Email: info@arbasa.com · Phone: +1 (202) 999-8585 (Mon–Fri, 9 AM–5 PM ET)
Please don't send returns to this address without our instructions.