Shipping policy
<p><strong>Bekby LLC d/b/a Arbasa</strong> | arbasa.com | Effective: September 24, 2026 | Version 3.0</p>
<p>This Shipping Policy applies to all orders placed on arbasa.com. It is the only shipping policy for Arbasa. If you see an older version anywhere, this one controls.</p>
<h2>1. How We Fulfill Orders</h2>
<p>Arbasa uses a dropshipping model. Many products ship directly from our suppliers' warehouses in the United States or abroad, including Asia. Items in the same order may ship separately and arrive on different days. Arbasa is always your point of contact for any order question.</p>
<h2>2. Processing Time</h2>
<p>Orders are processed within <strong>1–3 business days</strong> (Monday–Friday, excluding US federal holidays) after payment is confirmed. You'll get an order confirmation right away and a shipping confirmation with tracking once your order is dispatched.</p>
<h2>3. Shipping Rates and Delivery Times</h2>
<p>The shipping price for your order is always shown at checkout before you pay. Some products have a lower shipping rate, which is shown at checkout.</p>
<table>
<thead><tr><th>Destination</th><th>Rate</th><th>Estimated delivery after dispatch</th></tr></thead>
<tbody>
<tr><td>United States (Standard)</td><td>$4.99</td><td>5–8 business days from US warehouses; up to 10–20 business days for items shipped from international warehouses</td></tr>
<tr><td>Canada</td><td>$9.99</td><td>7–14 business days</td></tr>
<tr><td>Europe (EU, Norway, Iceland, Liechtenstein)</td><td>$14.99</td><td>8–16 business days</td></tr>
<tr><td>United Kingdom</td><td>$14.99</td><td>10–20 business days</td></tr>
<tr><td>Australia & New Zealand</td><td>$16.99</td><td>10–20 business days</td></tr>
<tr><td>Rest of world</td><td>$19.99</td><td>12–30 business days</td></tr>
</tbody>
</table>
<p>We currently offer only a standard shipping service. Express and overnight shipping are not available. Delivery times are estimates and not guaranteed. US shipping covers all 50 states and US territories; territories and remote areas may take longer.</p>
<h2>4. Delays</h2>
<p>If we can't ship your order within the time stated above, we'll email you with a new estimate and give you the choice of waiting or cancelling for a <strong>full refund</strong>. Carrier delays are more common around holidays and major sales.</p>
<h2>5. Tracking</h2>
<p>Your tracking number and link are in your shipping confirmation email, and in your account at arbasa.com if you have one. Allow 24–48 hours after dispatch for tracking to update. If tracking hasn't moved for 7 days, or your order is past its delivery estimate, email us and we'll investigate.</p>
<h2>6. Lost, Damaged or Stolen Parcels</h2>
<p>If tracking shows your parcel was lost in transit, we'll reship it or refund you in full. If it arrives damaged, email <a href="mailto:info@arbasa.com">info@arbasa.com</a> within 30 days of delivery with photos. You'll get a replacement or a full refund (see our <a href="/policies/refund-policy">Refund Policy</a>). If tracking shows your parcel was delivered but you can't find it, contact us within 7 days of delivery and we'll open a claim with the carrier.</p>
<h2>7. Address Changes</h2>
<p>Please check your shipping address at checkout. We can change an address only before the order ships, so email <a href="mailto:info@arbasa.com">info@arbasa.com</a> right away. We aren't responsible for parcels delivered to an incorrect address that you entered. If one is returned to us, we'll reship it once you pay the new shipping cost, or refund the product price.</p>
<h2>8. Customs, Duties and Taxes (International Orders)</h2>
<p>International orders ship with duties unpaid. Import duties, taxes (including VAT/GST), brokerage and customs fees charged by your country are your responsibility and are not included in our prices or shipping charges. Customs checks can add 2–10 business days. Orders are declared at their actual value, as required by law.</p>
<p>If you refuse delivery or don't pay required charges and the parcel comes back to us, we refund the product price minus the shipping and customs costs we were actually charged. We itemize these for you first. If a carrier or customs authority abandons or destroys a refused parcel, we can't recover it, and no refund is due.</p>
<h2>9. Contact</h2>
<p>Email: <a href="mailto:info@arbasa.com">info@arbasa.com</a> · Phone: +1 (202) 999-8585 (Mon–Fri, 9 AM–5 PM ET) · We reply within 2 business days.</p>