1. Standard Return Window

We accept returns on most items within 30 days of the delivery date. Items must be:

• Unused, unwashed, and in their original condition
• In original packaging with all tags, accessories, and documentation included
• Accompanied by proof of purchase (order number or receipt)

Return shipping costs are the buyer's responsibility unless the item arrived damaged, defective, or was sent in error (see Section 5).

2. How to Start a Return

Email info@arbasa.com with the subject line "Return — [order number]" and include:

• Your order number and the item(s) you wish to return
• The reason for the return
• Photos of the item if it arrived damaged or defective

We will respond within 2 business days with return instructions and the correct return address. Do not ship items back before receiving our confirmation — unrequested returns may not be processed.

3. Refund Processing Timeline

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 14 days of receiving the returned item and are credited to the original payment method. Depending on your bank or card issuer, the credit may take an additional 3–10 business days to appear.

If your item is not eligible for a return (see Section 4) but you believe there is an exception, please contact us — we handle edge cases on a case-by-case basis.

4. Items Not Eligible for Return

The following items cannot be returned:

• Items returned after 30 days from delivery (subject to the exceptions below for specific countries)
• Items that have been used, assembled, installed, or modified
• Hygiene-sensitive products (underwear, swimwear, earrings, personal care devices) where the hygiene seal has been broken
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Items marked final sale at the time of purchase

Even for the categories above, your statutory rights under local law are unaffected (see Section 6 onward).

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos. We will arrange a replacement or full refund at no cost to you, including return shipping. We typically replace damaged items within 5–7 business days of approval. For defective items, we may request the product back to investigate the issue before processing a replacement or refund.

6. Return Shipping Instructions

Once your return is approved, we will provide you with a return shipping address. Items should be shipped in their original or equivalent protective packaging to prevent damage during transit. Keep your tracking number for your records — we are not responsible for items lost in transit if shipped without tracking.

For items returned due to our error or damage, we will provide prepaid return shipping labels or refund your return shipping costs upon submission of receipts.

7. Exceptions by Country

European Union: Customers in the EU have 14 days from delivery to request a return under the Consumer Rights Directive, without needing to provide a reason. Your statutory rights are protected.

Canada: Customers have 30 days from delivery. Items must be returned in like-new condition with original packaging.

Australia & New Zealand: Customers have 30 days from delivery. Consumer guarantees under Australian and New Zealand Consumer Law apply regardless of our policy.

Other Regions: Our standard 30-day return window applies. Local statutory rights supersede this policy.

8. Exchanges vs. Refunds

We offer exchanges for items that are defective or incorrect at no additional cost (including return and reshipping). If you prefer a refund instead of an exchange, you may request one. Exchanges are typically processed faster than refunds and do not require inspection of the returned item before shipment of the replacement.

9. Restocking Fees & Refund Deductions

No restocking fee is charged for standard returns made within 30 days of delivery when items are returned unused, unwashed, and in original condition with all original packaging.

We reserve the right to make the following deductions from refunds when items do not meet standard return conditions:

• Items showing signs of use, wear, assembly, or damage beyond normal inspection — deduction up to 25% of item value
• Original packaging, tags, accessories, or documentation missing — deduction up to 15% of item value
• Return shipping costs in excess of standard rates due to non-compliant or oversized packaging — actual excess cost deducted
• Items marked as final sale or clearance at the time of purchase — not eligible for return or refund

You will be notified of any proposed deductions and the reason before the refund is finalized. You may dispute a proposed deduction within 5 business days of notification by contacting info@arbasa.com.

10. Dispute Resolution & Chargebacks

If you are not satisfied with our decision regarding a return or refund, you may request a review by contacting us within 7 days of our initial response. We are happy to reconsider edge cases. If you dispute a charge with your bank or credit card company (chargeback), we will cooperate fully with the payment processor's investigation but may suspend your account pending resolution.

11. Digital Products & Services

Digital products, downloadable content, and services are not eligible for return once access has been granted or the service has begun. If you believe a digital product is defective or not as described, contact us immediately — we will investigate and provide remedies as appropriate under consumer law.

12. Bulk & Wholesale Orders

Special return terms may apply to wholesale, bulk, or custom orders. Return eligibility for these orders is determined at the time of purchase or by agreement with our wholesale team. Please refer to your order confirmation for specific terms.

13. Contact & Support

Questions about our refund policy or to initiate a return, please contact us:

• Email: info@arbasa.com
• Subject Line: "Return — [order number]" or "Refund Question"
• Response Time: Within 2 business days

We're here to help and committed to making the process as smooth as possible.